Reflect on an experience in which you were directly involved or witnessed incivility in the workplace. Provide a brief synopsis of the situation. How did this make you feel? How did you respond? What were the consequences of this situation? Provide an example of how this negatively affected the work environment and outcomes. How could the situation have been prevented? Discuss strategies that would support a healthy work environment.

Solution:

Sadly, the incivility I have experienced is very recent and still fresh in my mind. Two weeks ago, a heavily pregnant woman came to the facility to check up on her mother who had been hospitalized for malignant hypertension. The woman appeared uncomfortable and reported to the nurse attending to her mother that she was nauseated. She rushed to the washroom and vomited. The nurse was irritated and came straight to the desk to complain .To access the solution  click the icon below to purchase at $5